Frequently Asked Questions

Q: What services do you offer?

A: We offer a variety of non-medical home care services such as assistance with daily activities, meal preparation, medication reminders, and companion sitters, and more.

Our services are available in private homes, skilled nursing facilities, assisted living facilities, and hospitals.

Q: What are the service duration options?

A: Our services are available for durations ranging from a minimum of 2 hours to a maximum of 24 hours, providing flexibility to meet your needs.

Q: Do you comply with state and federal regulations?

A: Yes. We fully comply with all state and federal regulations, ensuring reliable and trustworthy service for you or your loved one.

Q: Do you provide medical or nursing care?

A: Heart of Hope provides non-medical home care services, We focus on daily living support, companionship, and personal assistance.

Q: Who provides the care?

A: Our caregivers are carefully selected, trained, and background checked to ensure compassionate, professional, and reliable service for every client.

Q: What regions do you provide services in?

A: We provide services in Citrus, Lake, Marion, and Sumter counties in Florida.

Q: Do you offer short-term and long-term care?

A: Yes. We provide both temporary support and long-term ongoing services.

Q: How do I get started with services?

Contact us for a consultation
We discuss your needs.
Complete service agreement and intake forms
Complete payment
Schedule care

Q: Can services begin immediately after my consultation?

A: To ensure we provide the highest quality service, Heart of Hope requires a minimum of 48 hours to complete the onboarding process. This allows us time to finalize paperwork, develop your service plan, coordinate scheduling, and prepare for a successful start of services. While we will do our best to accommodate urgent requests, same-day or next-day service cannot be guaranteed.

Q: How much do services cost?

A: Rates vary based on the type of service, schedule, and level of care required.

Q. Is there an initial care assessment fee?

A. Yes. A one-time care assessment & personalized care plan fee is included in your first week of services. This professional assessment allows us to evaluate needs, safety concerns, preferences, and goals so we can create customized care plans. Because this service includes dedicated planning and documentation time, the assessment fee is nonrefundable.

Q. What payment methods are accepted?

A. We accept checks, credit/debit cards, invoicing, and digital payments such as Venmo. Processing fees may apply to card or digital payments.

Q.Do you accept private pay?

A. Yes Heart of Hope is a private pay home care provider. Payment is typically made directly by client or family.

Q. Do you accept long-term care insurance?

A. Yes! Many long-term-care insurance policies may cover eligible home-care services. Heart of Hope works with clients to provide the invoices and care documentation needed to support their insurance claims. Depending on your policy, you may be able to receive reimbursement directly or assign benefits to Heart of Hope for direct payment by your insurance company.

Q. How does long-term care insurance work with your services?

A. Heart of Hope helps clients navigate the documentation process for their long-term-care insurance benefits. Depending on the insurance company and policy requirements, clients may pay for services directly and submit claims for reimbursement, or they may be able to assign benefits to Heart of Hope so the insurance company can pay our agency directly.

Will my long-term-care insurance cover my services?

A. Coverage depends on your individual policy, benefit eligibility, covered services, and provider requirements. We encourage clients to contact their insurance carrier to confirm their benefits and direct-payment options. Heart of Hope will provide the appropriate invoices and supporting documentation as required.

Q. Does Heart of Hope guarantee that my long-term-care insurance will reimburse me?

A. No. Long-term-care insurance policies vary in their coverage, eligibility requirements, reimbursement rates, and provider requirements. Clients are responsible for confirming their benefits and coverage with their insurance carrier. Heart of Hope will provide the appropriate service invoices and documentation for covered services as requested.

Q. Do you accept Medicaid or Medicare?

A. We primarily provide private-pay services, but may accept Medicaid clients through Single case agreements when authorized by Medicaid. Please contact us for details. We do not accept Medicare.

Q. What is your cancellation policy?

A. We ask for advance notice when possible. Specific cancellation guidelines are outlined in your service agreement.

Q. What if I am not satisfied with services?

A. Client satisfaction is very important to us. If concerns arise, we encourage immediate communication so we can resolve issues quickly and adjust care as needed.

Q. Why choose Heart of Hope Homemaker and Companion Services?

Compassionate, reliable caregivers
Flexible customized care
Transparent private pay pricing
Long term care insurance support
A heart-centered approach to service